Frequently Asked Questions

PORTRAITS:
What photo makes for the best portrait?
Please follow the below pet photo guidelines to optimise the pet portrait vector art detail:
1. Take the photo in a brightly lit area with no shadows.
2. Take the photo head on and close up at the pet’s eye level capturing its whole face, with it looking at the camera if possible.
3. Use a high quality camera or smartphone to help highlight your pet’s true colour and detail.


Does it matter if my photo has things in the background?
In short, no the background can be cropped out by our graphic designers. What matters most is taking a photo of your pet that is in good lighting and is high resolution.

Do you do portraits other than cats and dogs?
Yes, our artists provide portraits for all types of pets. From bunnies to birds to horses, if it's an animal we can create a portrait for it.

What canvas do you use?

- The canvas thickness has been deliberately selected for its colour vibrancy and superior durability.

- Each canvas has a 1.6" (4 cm)  thick premium wood frame for structural strength, and are FSC certified and sustainably sourced materials.

What printing process is used?
Our US partners exclusively use original and official UV (pigment based) inks ensuring each print faithfully reproduces the tone, temperature and colour of your original pet photo. UV inks contain enhanced light stabilisers which offer superior durability to dye-based inks and protect the vibrancy of your prints for over 100 years in ideal conditions. All prints are produced to the same exacting standards, using the same high-quality processes and materials.

Can I preview the custom portrait before it's shipped?
Yes, all customers are provided a FREE digital copy with every Canvas Portrait purchase, so revisions and pre-approval before printing is provided. In addition, to help with a rapid turnaround, from placing your order to receiving the finished pet portrait, our quality assurance team checks and makes revisions on your behalf to ensure your portrait aligns with our premium quality standards. 

Can I have more than one pet in the portrait?
Although at this stage we specialise in single pet portraits, due to popular demand we will be adding more single pet, and options for two up to four pet portraits shortly.

Can I change my order once it has been placed?
Yes, if our artists have not yet started work on your pet portrait we will accommodate changes to your chosen pet photo, background colour, and font type. After that time it is at our discretion whether changes are possible.

Can I include the pet’s name in the portrait?
Yes, if you prefer the portrait with your pet’s name we can accommodate your needs.

What size canvases do you provide?
We provide a range of sizes to ensure you can select the right size to suit your needs while also maintaining optimal image quality and detail.

The available print sizes are as follows:

* A4 : 8 x 12 inch (
21 x 30 cm)

* A3 : 12 x 16 inch (30 x 40 cm )

* A2 : 18 x 24 inch (45 x 60 cm)

Am I able to choose the background colour of my pet portrait?
Absolutely! We can change the background color to suit your preferences and can add in the pet's name or a message if desired.

As we truly want to provide all customers with the perfect portrait that matches your room or pet’s personality, please get in touch with us if you have a special request at support@theroyalpetportrait.com.

Be mindful that the background colour should complement and not clash with your pet’s colour for the best result.

Can I email in a photo instead?
Yes, please email us directly through our contact us page with your preferred photo if you are having trouble uploading it on our website. Alternatively, you can also reach us at support@theroyalpetportrait.com.

How do I provide a review?
All of our customers’ feedback is extremely important to us as it helps us continue to meet their needs. When we receive confirmation from our delivery partner that a customer's order has been delivered we will proactively reach out and ask for insights into their overall experience and satisfaction. Writing reviews and attaching a photo of your pet next to their portrait are how many of our customers get to show off their happy pets and own satisfaction with their portrait.

What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, Apple Pay, Google Pay, AfterPay, and Shop Pay methods of payment. Additionally, ZipPay, and AliPay will be available shortly.

Do you offer other pet portrait products outside canvases?
Yes, although our core product is canvas portraits, due to demand we are launching Posters, Framed Prints, Phone Cases, and more shortly. Please feel free to let us know if you would like your portrait printed on a different material and we can organise this for you.

Is my art designed by a human artist and uniquely customised to my pet?
Yes, all of our premium pet portraits are designed by a human artist and are uniquely customised to your pet. Our talented artists use a wide range of photo editing and retouching techniques, and complicated digital and sometimes even freehand blending and brush stroke processes to turn your original pet photo into a true pet portrait masterpiece.

Do you also provide pet memorials?
Designer Pet Portraits are truly honoured to commemorate your pets through a memorial. Pick out that special photo of your passed pet, and we will do our utmost to provide you with the perfect portrait and a lasting memory.

SHIPPING:
When will my order arrive?
We take pride in using high quality shipping partners for our pet portrait deliveries around the globe This means fast delivery and tracking so you know exactly where your order is. Dependent on where you live, estimated shipping times are between 2-7 business days from when your pet portrait is in transit.

Will all of my orders arrive at the same time?
Our goal is to deliver all of your ordered items at the same time. However, occasionally with multi-product orders some items are completed earlier than others and they get shipped as soon as possible, so you get your items fast.

What is the cost of shipping?
All orders are $9.95 for delivery, or below. This is dependant on the country in which the item is to be delivered. The cost and delivery timeframe is clearly outlined in checkout before the order is made for transparency. 

Do you provide express shipping?
Not at this stage as the weight of the canvas with thick frame means that express shipping costs are much higher than standard tracked shipping. However, if you have a deadline and require express shipping please reach out and we can provide pricing and organise this where needed.

Do I get a tracking number?
Yes, all shipping is tracked by our shipping partner. Automated updates will be provided through our system of when the item is shipped. Additionally, you are able to search to check the status of your shipment.

Do we do shipping outside the US?
At present, The Royal Pet Portraits delivers to the US, UK, Canada, Australia, Ireland, and New Zealand, and ensures that local suppliers and delivery partners are used for fast shipment and quality assurance. 

If you are based in another country not listed above, simply reach out to us on our contact us page and we can organise shipping anywhere on the planet.

RETURNS:
What is your refund policy?
As long as our design team has not commenced work on your order, a store credit or refund may be granted at our discretion. However, as our premium canvases are custom-made and personalised for your unique pet, we do not offer refunds or returns once your order is received.

What should I do if my item arrives damaged?
We use unrivalled packaging standards to ensure our pet portrait products arrive in perfect condition. Protective sleeves, corner guards and heavy-duty cardboard boxes minimise the risk of breakages or transit damage. On the rare occasions where incidents do occur we strive to ensure collection and replacement are organised immediately and shipped on a priority service without any fuss. 

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item.

What if I am not satisfied with my portrait?
Customer satisfaction is our top priority. Please reach out directly through our contact us page or by emailing support@theroyalpetportrait.com and we will do our utmost to rectify the situation.